What we collect
We may collect the following information:
Via the website – When placing an order we will collect your name, phone number, email address, postcode, a preferred method of contact regarding your order and opted-in consent to send promotional emails/newsletters.
From in-store customers and shoppers – purchase details, order reference, price paid, date of transaction, any imagery captured on in-store CCTV. When volunteered: name, address (and delivery address if different), phone numbers and email address.
From finance customers – detail of goods, order reference, price, date of application, name, address, delivery address if different, phone numbers, email address, income details, previous addresses, occupation, marital status, employer details, bank account details, details of existing financial commitments, application ID number, Approval Status, sum borrowed, interest amount.
What we do with the information we gather
We collect this information to understand our customers needs and develop the service offer for the following reasons:
Fulfilment of contractual obligations and internal record-keeping.
Making improvements our product and service offering.
The sending promotional emails about new products, special offers and other information which you have expressed an interest in.
Making contact with you via email, phone or mail in the course of fulfilling your order or in the event of an unsuccessful transaction.
Use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and in-store.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website and others using cookies.
Links to other websites
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Do not give opted-in consent to receive our occasional promotional emails
We will not distribute your personal information to third parties unless we have your permission or are required by law or contractual obligation to do so. We may use your personal information to send you promotional information which we think you may find interesting only if you consent (‘opt-in’) for this to happen.
You may request details or deletion of personal information which we hold about you under the General Data Protection Regulation (GDPR) 2018. This is carried out free of charge in most cases. If you would like a copy of the personal information we hold on you, believe that any information we are holding is incorrect or incomplete and you would like us to update it, or would like us to delete personal information that we hold on you, please email firstname.lastname@example.org or write to us at the address below with ‘Customer Data’ as the first line. We will carry out the update within 30 days of receipt.
Autocraft Motor Caravans, Fan Road, Staveley, Chesterfield, Derbyshire, S43 3PT
Phone: 01246 471199 Email: email@example.com